FAQ - Frequently Asked Questions

1. Where are the products shipped from? To ensure wide availability and the highest quality, our products are shipped directly from our international logistics centers and partner warehouses.

2. How can I track my order? Once your order has been shipped, you will receive an email from us with a tracking number. You can use this number in the "Track Order" tab on our website to check the status of your package.

3. Can I return a purchased product? Yes, we offer a 30-day return period for most products. However, please note that for hygiene reasons, products such as pillows or bedding must be in their original, factory-sealed packaging. Details can be found in our Returns Policy.

4. I want to make a return, to what address should I send the package? Please do not send packages to our registered address in London or to the address on the shipping label without prior contact. Write to us at info@luvizora.com, and we will provide you with precise instructions and the address of the return warehouse.